CASE STUDY

3,800 prescriptions in 33 days,
at one New York City pharmacy.

A high-volume independent — bilingual patient base, hundreds of e-scripts a week, techs stretched thin. The numbers are measured, not estimated. And the staff feel the difference.

3,800+
prescriptions typed
first 33 working days
118
per day, on average
peak day: 250
160+
hours returned
at 2.5 min hand-typing per Rx
100%
pharmacist-reviewed
every script, no exceptions
Measured from production telemetry, June 12 – July 22, 2026. Store kept anonymous at their request.
Before
Typing owned the day
  • Every e-script typed by hand — two to three minutes each, hundreds a day
  • A tech anchored to the keyboard for hours, working in two languages
  • Sore wrists and burnout talk by the end of every week
  • The queue backing up whenever the counter got busy
After — with RxAuto
The queue types itself
  • Scripts arrive in the review queue already typed — 118 a day, automatically
  • Techs rotate freely between counter, filling, and phone — the keyboard owns no one
  • Soreness down, and burnout hasn’t come up since
  • 86% of typed fields need no touch; the pharmacist approves in seconds
We can’t live without it.
— the pharmacy technicians, three weeks in
The soreness eased
Hours of daily keyboard work disappeared — the techs felt it in their hands first.
Burnout talk stopped
The staff who used to end weeks drained stopped bringing it up at all.
Real task rotation
Nobody is pinned to data entry anymore — staff move where the store needs them.
Staff feedback as relayed by the store, July 2026.
Prescriptions typed per dayJune 12 – July 22, 2026 · production telemetry
0125250Jun 12 — 40 RxJun 14 — 77 RxJun 15 — 143 RxJun 16 — 173 RxJun 17 — 103 RxJun 18 — 131 RxJun 19 — 81 RxJun 20 — 11 RxJun 22 — 95 RxJun 23 — 165 RxJun 24 — 143 RxJun 25 — 97 RxJun 26 — 152 RxJun 29 — 133 RxJun 30 — 141 RxJul 1 — 104 RxJul 2 — 103 RxJul 6 — 195 RxJul 7 — 150 RxJul 8 — 134 RxJul 9 — 106 RxJul 11 — 107 RxJul 13 — 183 RxJul 14 — 250 RxJul 15 — 94 RxJul 16 — 56 RxJul 17 — 29 RxJul 18 — 102 RxJul 20 — 165 RxJul 21 — 104 RxJul 22 — 136 Rxavg 118/day250Jun 12Jun 23Jul 9Jul 22
At this pace: ≈ 1,500 hours a year back at the keyboard — run-rate projected from the measured 33 days.

What never changed

The pharmacist signs off on every single prescription, exactly as before — including sigs rendered in both English and Chinese, matched to how this store has always written them. Anything RxAuto isn't sure about — an ambiguous patient, a drug not in the store's history — is left untouched for staff. Nothing is ever finalized by software. Patient data never left the building.

Your queue could look like this in a week.
Free seven-day trial — no credit card — on your workstation, with your real prescriptions.
Start my free trial →